About Account

Before placing an order you will need to register. To register, you can enter your email address, create a password and wait for the confirmation email from WholesaleDB, then read the email for further instructions.

Please make sure the email address you use is entered correctly. Otherwise we can not send you the order update successfully.

Registering with WholesaleDB has many benefits and will make your shopping experience easy and efficient.

If you forget your password, please follow the steps below:

  1.  Click “My Account” on the top right corner of our homepage and there will be a sign in form on the right of the page.
  2.  Click “Lost Your Password”.
  3.  Enter your registered email address in the provided box.
  4.  You may receive the reset email and you will create a new password with the link. Please also check your spam mailbox if you cannot locate our email.

We will send the order update information to the email address specified in the shipping address.

  1.  Check whether the email address is correct.
  2.  If the email address is correct, check whether it has been transferred to the spam mailbox.
  3.  If you need other help, please contact our customer service via email or Live Chat.

If you would like to unsubscribe, please contact us [email protected]

Our Support Team will remove your email address from the recipient lists and you will not receive our promotions later.

About Product

Generally Speaking, If the items can be added to shopping cart, It means in stock currently

But you may still receive the out of stock email Under the below reasons

  1.  Hot sale items are sold out temporarily Which will be restocked 7 days later;
  2.  Items are stopped to be produced by factory;
  3.  Items are found damaged or bad quality During our quality testing;

We will email you once we get update of your order.

Currently WholesaleDB just have 1 warehouse located in Shaoxing China.

So all the parcel will be shipped from China.

New products are updated every day on our website to cater to the styles of different customers.

Find our latest styles by clicking the “What’s New” link on our homepage.

Our customers are from all over the world, so the sizes might be different.

Please refer to “Size” section in each product for more details. About the size chart, please visit: size chart.

If the products shows “Out of Stock” on our website it will not be restock any more.

But if you need a large number of it (Over 50 pieces), Pls email us [email protected] and we will try to ask the factory to produce a new batch for you.

Yes, we can ask our factory to produce them based on your design,

Pls email us [email protected] your image and we will send you the quotation.

Custom Minimum Order Quantity is 100 pieces for 1 style.

We have good experienced QC team to make in-site quatity control using the AQL standard.

All goods will be inspected before delivery.

Please visit our products online directly by the below link :

https://www.wholesaledb.com/

Please visit our products online directly by the below link: https://www.wholesaledb.com/

About Price and Payment

Please refer to “Price” section in each product for more details.

We accept the Credit Cards, PayPal, Bank Transfer and Western Union payment. Small or sample order, we accept payment online directly.

If you want to pay me through Bank or Western Union, please contact us for receiver’s information. 

PayPal. The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.

If you don’t have a PayPal account, you also can pay via PayPal with your credit card or bank debit card.

Payment can be submitted in any currency

We accept online instant payments by Paypal. General Payment must be made within 3 days of order. If there is any reason to delay payment, please communicate with us first. Thank you.

If you are experiencing error messages when making a payment, please be sure you have inputted the correct details by checking all the information.

Contact your bank to ensure there are no problems with the card.

After this, please email us the following details as possible

To help us solve the issue for you, please include as many of the following details as possible.

  1.  What operating system you use (e.g. iOS, Android, Mobile Site or Computer)
  2.  What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
  3.  What payment method you were trying (e.g. PayPal, Oceanpay Credit Card )
  4.  A description of the problem and what time the problem occurred
  5.  The screenshot of your Payment Error Page
  6.  Order number.
  1.  The data requested for the payment failed to coincide with those on your card.
     A simple spelling mistake in one of the fields can cause the operation to be refused.
  2.  You have not activated your security code.
     In a bid to protect cardholders from online fraud, Some credit cards require you to enter an additional security code in order to confirm payment.
     This code is provided directly by your bank. 3. You may have reached your credit limit.
     Contact your bank to check that you have not exceeded the authorized purchase limit.
     Your card has expired. Check that your card is still valid.
  3.  Cardholder Fail to Pass 3D Authorized Service.Pls contact your Bank to open the authorization.
  4.  Your order has been rejected by our risk center due to certain factors.

* Your bank can provide you with all the information you require about your card.

Please contact PayPal directly first if your payment has been declined.

If you think there is another problem, please email us [email protected]

Sorry.

Currently Cash on Delivery Service is not available.

Only the full payment for the order is received then can we start to process the order.

You can click the “Forgot Password”, and send the Verify E-mail to reset your Payment password.

If the password was entered incorrectly over 5 times within 24 hours.

Your account balance will be frozen in the next 24 hours.

About Order

There is no minimum order quantity requested.

If you need to order more than USD$10,000 or 200 pcs per style/color/size, please get in touch with our support team directly: [email protected]

We make that placing the order from us is as secure and simple as possible. You could make an order from our web site online.

At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).

And then, after you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.( If There are not any email from us within 24 hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.) 

Third, after you receive the invoice, please pay soon and tell us the information so that we could check your pay and send the parcel to you in time, and then we will tell you the tracking number which you could check online.

Yes, you can.

It includes changing item size color/quantity/ or removing items

Pls log in your account and click live chat or email us [email protected]

Please note that we can help you modify your order BEFORE shipment.

Once your package is shipped, we will not be able to change anything.

If you have not received a confirmation email about your order, You may have registered your email incorrectly or the email might be in your spam folder.

Pls log into your WholesaleDB account and click “Orders” button to see your orders.

Or email [email protected] to find out more information about your order.

Maybe.

Generally Speaking , If the items can be added to shopping cart, It means in stock currently.

But you may still receive the out of stock email Under the below reasons

  1.  Hot sale items are sold out temporarily Which will be restocked 7 days later;
    WholesaleDB will not change the status to out of stock of them and customers still can order them online
  2.  Items are stopped to be produced by factory;
    WholesaleDB will update the status of them to out of stock and customers can not order them anymore 
  3. Items are found damaged or bad quality During our quality testing

    WholesaleDB also will send you the out of stock email, Pls reply to our email in time.

    If you received WholesaleDB out of stock email, you can replace or get a refund of them.

    Replace:  Pls reply to our email and tell us the item code, color, size, quantity of the replacement.

If you received WholesaleDB out of stock email ,You can replace or get refund of them.

Replace:  Pls reply our email and tell us the Item code , color , size , quantity of the replacement

Then we will handle for you  # Pls allow 3-4 business days more to prepare the replacement

Refund:

You also can request us to refund the item price + shipping fee for the out of stock items and ship the other prepared well items out ASAP

Refund will be processed to your WholesaleDB registered account balance and can be used to pay next order directly 

You also can request us to refund to the same account that you paid with.

It will be processed within 48 hours.

Please follow the steps as below:

  1.  Log in your WholesaleDB account;
  2. Find your order in My Account – Orders;
  3.  Click the order number (ex. 20210331195094) to check the order status and order information.
  1.  Unpaid order: It will be canceled automatically by the system if the payment is not completed in 3 days;
  2.  Payment failure: It will be canceled if your order is in failed payment.
  3.  Problem order: It will be canceled if we fail to contact you about Address issue of your order;
  4.  Out of stock: It will be canceled if all the items are out of stock.

There may be four reasons as below:

  1.  Out-of-stock items issue: Please pay attention to items’ stock count.
    If items are in low stocks, they may be purchased by other customers, which caused you cannot check out.
    Please remove these items and check out again.
  1.  Shipping address issue: Please reconfirm your address and phone number are available or try to edit them again.
  2.  Poor connection issue: Please refresh the page and try again.

During the preparation, some items are out of stock and we need time to update the stock out information online, which causes this confusing situation.

We will send message to you about these out of stock items. If you have not reply us within 24 hours, we will remove the items’ price from your total amount and send you a message, please don’t worry:

Some items stock out: we will cancel these items and refund the items’ amount to the original payment you made.

Whole order stock out: we will cancel the order and refund the total amount to the original payment you made.

About Shipping

We will ship by international express package FedEx.

Our order processing and handling time are 1-7 business days depends on your order quantity, a tracking number (if applicable) will be sent to your registered e-mail after the shipment was fulfilled.

After your order has been received, every item will undergo strict quality control in order to ensure the product’s quality. Please note that different items are subject to different processing times. Generally, the average processing time is 1-2 business days (approximately); however, this is dependent on the item’s stock status. For small quantity orders, the processing time is 1-5 business days while large quantities can take approximately 3-9 business days to process.

We make double quality checking and repacking for each piece of your order before shipping, so as to assure there are no quality problems and all your order items are packed in the neat and good quality polybags.

It depends on your location. Generally, shipping time is 7–15 business days. Most of the time, the shipping time of the express shipping way is stable even for the high peak selling seasons. For more shipping details, please click our Shipping & Delivery Page

Shipping fee of the products depends on the Weight of the order. The finnal shipping cost will show on your order page.

First 0.5KG: $19
Additional: $3 for 0.5kg
For example, you may pay $45 for 5kgs: 19+(5-0.5)/0.5*3=45

If you need to order more than USD$10,000 or 200 pcs per style/color/size, please get in touch with our support team directly: [email protected]

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office prior to ordering.

Any import charges or fees are the buyer’s responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it as a “GIFT” or “SAMPLE” with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the “Notes” when you complete order.

Normally, our customers would not be charged any tariffs.

However, because of increasingly strict customs inspection, it happens sometimes.

We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

No, now we only support FedEx shipment

  1. Default address: Please edit your address in “my account” – “shipping address”.
  2. Preparing order: You cannot edit by yourself. Please contact our customer service if needed.
  3. Shipped order: The shipping address cannot be edited.

About Returns & Terms

We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.

First: If the item is defective, please notify us within 3 days of delivery.

Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.

Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.

In order to provide more convenient customer services, we accept returns and order cancellation within 24hours.

You can contact with [email protected] at first or directly check more detail on our return policy.

Above all, thanks for placing an order on our website www.wholesaledb.com. Your satisfaction will be our greatest source of motivation. 

A tracking number (if applicable) will be sent to your registered e-mail after the shipment was fulfilled. You can track your order on FedEx by the tracking number.

We suggest you place the new order for the correct size or colors you need

and return the received items to us by shouldering the return shipping fee.

Once we receive the return items, refund will be processed immediately.

The following items cannot be returned or exchanged:

bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories.

Items must be returned unworn, unwashed, undamaged and unused with their original tags.

Sorry, currently the return shipping fee needs to be shouldered by customers.

But if return due to the below reason

Pls feel free to contact us [email protected] for a better solution instead of returning.

  1.  Received wrong items (Wrong Size/Colors/Style)
  2.  Received damaged items
  3.  Received stained items

Pls email us and attach the photos to show the problem.

We will process the refund or resend without returning them to us.

Pls email us [email protected] and attach the photos to show the problem.

We will provide you the solution as soon as possible.